WOOCOMMERCE REFUND AND EXCHANGE WITH RMA PLUGIN IS AN OUTSTANDING WARRANTY MANAGEMENT SYSTEM THAT EASILY PROCESSES RETURNS, REFUNDS, AND EXCHANGE REQUESTS WITH AUTO RE-STOCKING, GLOBAL SHIPPING, WALLET INTEGRATION, USER WALLET & REFUND POLICY MANAGEMENT WITH AUTOMATED EMAIL NOTIFICATIONS FEATURE.
A complete solution for your WooCommerce store’s Return Merchandise Authorization (RMA) policy is the WooCommerce Refund and Exchange with RMA plugin. WooCommerce Refunds give retailers a simple setting in which to set up and manage Returns, Refunds, Exchanges, and other associated difficulties.
So let’s examine each feature of the “WooCommerce Refund and Exchange With RMA” plugin in further detail—
The refund and exchange, plugin gives you the ability to send sms notifications using the Twilio integration, With this feature, both merchants and customers will receive SMS notifications for refunds, exchanges, and order updates. This keeps everyone informed in real-time, ensuring that customers feel valued and merchants stay updated on every transaction.
With the WooCommerce refund plugin, customers can get a refund for the shipping charges as well. If the admin can utilize this feature to win their customer’s trust in their WooCommerce store. But it is also important to note that this feature does not work with partial refunds, shipping charges are not refunded in those cases.
The merchants can make the settings to allow customers to submit a refund request. Once the refund request is accepted then the merchants can proceed the refund procedure using this plugin. The buyers can send multiple refund requests within the allowed days even if any request is already processed. It means the user can send a refund request for an ordered product multiple times even if any of the previous refund request is processed.
A new order is created for the exchanged product after the consumer submits an exchange request for one or more items. The best part is that you may include attachment functionality in your exchange request. The WooCommerce default payment method is used to pay the additional amount if the exchange amount is more than the new product amount.
The user can send multiple exchange requests up to the available days and if any request is already processed. It means the user can send an exchange request for an ordered product multiple times, even if any of the previous return request is processed.
For refunds, exchanges, and cancellations, you can use the manual way to display the bank details field.
Refund or exchange is achieved in multiple steps. The WooCommerce refund and exchange plugin allow merchants to set the custom status for each step. Some common status includes — refund-requested, refund-approved, refund-canceled, exchange-requested, exchange-approved, exchange-canceled, etc.
When a buyer requests a refund on a product then order status becomes “Refund Requested”. And, when the refund request is approved then order status changes to “refund approved” or when the refund request is canceled then order status becomes “refund canceled”. Similarly, other status can be set accordingly by the merchants as per their convenience.
Refund and exchange feature is available up to a certain number of days when the order is completed. When the order status is completed then the user is able to send a refund and exchange request. If anyone of the requests is in the process then another request can’t be sent. It means both refund and exchange requests for an order are not placed simultaneously for an order.
The merchant can include the tax in the refund amount. If the include tax setting is enabled then the user can refund or exchange products with tax included product price. If a merchant disables “include tax” setting then tax price is not calculated in a refund as well as exchange.Include tax setting is separate for both refund and exchange process for WooCommerce RMA.
If a merchant wants to auto accept the refund request then can enable it from the setting option in the plugin. With auto accept, when the user requests for any product refund, the request is automatically approved and the merchant gets a notification email regarding that refund request, to proceed the refund payment process.
Return and exchange requests can be submitted by both; guests as well as registered users. There is a page created with name Refund/Exchange Request on extension activation, where the guest user enters their order id and email address and proceeds with refund/exchange request.
Merchant can set the minimum order amount, as a threshold amount. Any order below this amount cannot request for refund and exchange.
This feature prevents sale Items from the refund and exchange request. If this feature is enabled then the customer can’t send the refund or exchange request for sale items.
The merchant can also customize user notification email from the backend.
Notification include:
The merchant can disable refund and exchange features on any chosen product. There is an option in the Advanced Setting section on the product edit page to disable refund and exchange for that product.
The merchant can add handling fees for both refunds as well as exchange request.This fee may be inventory management fee, shipping fee, etc., according to the admin.
The merchant can remove the option of refund and exchange request from any specific product category by disabling it in the backend setting.
The merchant can enable/disable multiple refunds or exchange requests for an order. If a merchant disables Multiple Request handling then either refund or exchange request is processed for an order at a time.
The merchant can manage the stock of the returned or exchanged product when a request is completed. If the setting is enabled then an exchanged or refunded product is added to product stock
The merchant can add custom CSS to modify the refund and exchange request form if required.
The merchant can enable this feature to send the refund amount into the customer wallet, instead to refund the amount with other gateways.
To make payments for any purchases, you can simply add the customer’s wallet as a payment gateway. We’ve also developed an automated solution for this—.
You can effectively manage your customer’s wallet as well as review their past and current tractions based on it utilizing our plugin’s customer edit page.
Adding a shortcode to display the Customer Wallet on any desired page is no more a hurdle in your way. You can also specify a distinct shortcode for your customer wallet and let it be utilized by your customer’s ease
Merchants can add cancel order features to their WooCommerce store. Using this feature of the plugin, customers can cancel the ordered products which they no longer need.
Catalog settings allow merchants to group products based on timely requirements such as during festive days, merchants can set catalog of products for festivals and frame a common refund and exchange based WooCommerce Return policy for that.
With this setting enabled, merchants can send return ship labels to the customer for return shipping of the product(s). Merchants can also create ship label return/exchange form templates using shortcodes.
Merchant can enable this feature and set their WooCommerce Return/Refund policy in two way with this WooCommerce RMA Plugin
Now buyers can exchange their ordered product with the same product and it’s variations.
Now you can also send a well customized email return/exchange form templates during refund and exchange.
The admin can effectively define your Exchange rules in the backend of their website. This would help their users understand their exchange rules while initiating their product refunds.
You can effectively enhance the look and feel of your alert messages and button designs utilizing the additional CSS code.
You can easily add validation to your guest form entries and ensure that all users enter factual data when updating their forms.
The guest users will now also get a chance to select the type of request i.e. whether they are reaching out for cancellation, return, or refund. As soon the guest user hits the submit button, he will be redirected to the selected queries page. (For example, if you have a refund request, you will be redirected to the refund page).
A weak refund and exchange process can be a headache for your customers!
WooCommerce exchange product plugin can be an ultimate solution that would make the RMA process of your store smooth and simple, and would eventually retain your customer and avoid churning after the post-purchase.
1. Compatibility With Wallet System For WooCommerce
The WooCommerce Refund and Exchange with RMA plugin is compatible with the Wallet System for WooCommerce, enabling the store manager to simply manage all the wallet features through a single dedicated wallet system. This integration has several advantages, including—
2. HPOS Compatibility
WooCommerce Refund And Exchange with RMA is fully compatible with WooCommerce High-Performance Order Storage (HPOS). Previously known as “Custom Order Table” allows you to use an alternate storage mechanism for your WooCommerce Store. In simple terms it allows you to store order data in custom tables so your WooCommerce store keeps running smoothly during festive seasons[BFCM, Diwali and Christmas] when the order volume of product variations and other products is high.
3. Compatibility with WooCommerce Cart and Checkout Block
WooCommerce RMA is now compatible with the new WooCommerce Cart and Checkout Block feature of WooCommerce. These blocks are part of a ground-up rebuild of the checkout flow, based on industry best practices that offer conversion-optimized features and a simplified shopper flow. The inbuilt wallet payment gateway is also working on the checkout page concerning the WooCommerce block.
Visit a demo to experience the powerful features of Plugin and explore.
Frontend demo of WooCommerce Return Refund And Exchange: Click here
Q. How to make the “Refund & Exchange” button visible on store pages using this RMA plugin?
A. Admin need to perform two different settings to enable these different refund and exchange buttons.
If you want to see the Refund button then follow these steps. Go to the WooCommerce -> Settings -> RAE Setting -> Refund Products and set the following necessary settings.
If you want to see the Exchange button then follow these steps. Go to the WooCommerce -> Settings -> RAE Setting -> Exchange Products and set the following necessary settings.
Q. Can the admin put some customized refund policy according to the site on the refund & exchange form ?
A. Yes, the admin can put a customized WooCommerce Refund Policy by going into WooCommerce -> Settings -> RAE Setting -> Refund Products -> Refund Rule Editor and put the matter in the description box given as the refund rules.
Q. Is there any shortcode for wallet features in the RMA plugin ?
A. Yes, RMA plugin provides a shortcode [ced_rnx_customer_wallet] to give admin an option to use the wallet anywhere on the frontend.
Q. Is there any shortcode for Guest User features in the RMA plugin ?
A.Yes, the admin can use [ced_rnx_refund_ex_form] shortcode to give guest users a feature to request for refund and exchange functionality anytime.
Q. Is there any feature which allows both customer and admin to communicate with each other while processing a refund or exchange?
A. Yes, the admin can communicate with customers in an order through the order messages functionalities which can be enabled through WooCommerce -> Settings -> RAE Setting -> Common setting -> enable order messages and admin can enable the email for the same.
Q. Is there any email functionality provided by the plugin for refund, exchange, cancellation?
A. Yes, RMA plugin provides an automated streamlined Email functionality for refund, exchange, cancellation request and process, admin can enable those emails from the WooCommerce -> Settings -> RAE Setting -> Mail Configuration setting.
This plugin is not subjected to GDPR compliant as it does not store any sensitive data of a user. It only holds information related to software which is run by WordPress & WooCommerce of the holder.
Thank-you for your interest in WooCommerce Refund and Exchange, WP Swings.
If our documentation doesn’t contain the solution to your problem, you can visit the WP Swings Forums Community
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| Gutenberg Optimized | No |
| High Resolution | Yes |
| Compatible Browsers | IE9, IE10, IE11, Firefox, Safari, Opera, Chrome, Edge |
| Compatible With | WooCommerce 9.x.x, WooCommerce 8.x.x, WooCommerce 7.x.x, WooCommerce 6.x.x |
| Files Included | JavaScript JS, HTML, CSS, PHP |
| Software Version | WordPress 6.7.x, WordPress 6.6.x, WordPress 6.5.x, WordPress 6.4.x, WordPress 6.3.x, WordPress 6.2.x, WordPress 6.1.x |
| Tags | Automated refund Management, e-wallet, exchange, global shipping, OrderReturn, partial refunds, refund, Refund Guidelines, return, RMA Plugin, shipping label, stock management, WooCommerce RMA |
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